Great variety of books, gifts, and music some brand new and some retro.
I only gave two stars because the person who cashed me out was polite, and tried to be helpful. Unfortunately, I had tried for over an hour to have someone help me find what I was looking for. The store is so very disorganized, there are military history books and self=help books under the "Art" sign. Just one example of what the shelves were like to look through. No art books by the way. The sales person I was forced to deal with while trying to get help was griping to her friend that she had to work an hour over her time. So she was a disaster in customer service. Needless to say, I will never shop in this or any BAM location again.
This Books-a-Million store has a good selection of books. The sections are divided well and most books are arranged in an order customers can follow.
Worst customer service I've ever had. I tried to return a gift my son got for Christmas wouldn't exchange it or store credit because we don't have a receipt even though they clearly seen us walk in with it and it even had a sticker on it that said BAM and the price.. then we must have walked around for 10 minutes trying to find somebody to help us locate a book that's said it was in-stock online but it wasn't the place is a joke bring back the old Barnes and Nobles
I love Book-A-Milliom. I could get lost in book stores. Today was an easy in and out
Books A Million is a US Book Store based in Scranton, Pennsylvania. Books A Million is located at 100 Viewmont Dr, Scranton, PA 18508, USA.
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