After going to 6 different jewelery stores, Kay was simply the best. I got genuine honesty and superior service, especially from Latchmi. I came in one day to get an appraisal on trade for diamonds I already had, the manager wasn't in. I came in the next day, the same woman remembered my name and introduced me to the manager who already knew who I was. This wasn't an appointment. They were sympathetic to my budget, didn't pressure me into buying and helped me settle on an engagement ring that will now, hopefully make my better half a very happy woman. Thank you so much Kay and thank you Latchmi. I will be coming back
I went in looking for a wedding band to match my wife's engagement ring and have them soldered together. They were not very helpful finding a nice match. I found one I liked, and they said it would take two weeks to be soldered, which wasn't a problem, my annaversary was in just over two weeks. Well, my annaversary comes and goes and it's still not ready. They called me three weeks to the day later and said it was done, charged me more than they quoted me because they said the engagement ring needed bigger stems to hold the diamend in because they have to put a six month warranty on it. Then, six months and two weeks later, the solder broke from normal wear and I take it back and they say there's nothing they can do, I have to pay to get it resoldered. No thank you, from start to finish, a bad experience. Bad quality, decent customer service but nothing special, and they don't stand behind their product. Will not return.
cheap stuff my ring broke after six month
Great product and superb customer service. Especially the store manager. Always has a smile and super friendly.
Kay Jewelers is a US Jewelry Store based in Scranton, Pennsylvania. Kay Jewelers is located at 64 Viewmont Mall, Scranton, PA 18508, USA.
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