Joe Mercado Jr. really did a great job taking care of us. Very professional he treats you like a person, not like the usual salesman who I really hate to deal with. Thank you very much Joe. Think of going back to him soon for more business.
Tiffany and the whole crew are wonderful folks. I enjoy taking my car in for service. They are honest and a pleasure to work with.
The atmosphere and people are relatively comfortable and pleasant. However, everytime I get my vehicle back from being serviced it's dirty or than when I handed it to them. There was once a time when they would make sure not to leave grease prints on your door panels and would wash your vehicle for you. The time seems to be over. The last two times I've got my vehicle back it has not gotten the complementary wash, there are no floor liners in place, no vacuuming has been done, and I've had grease smudges inside the vehicle. Toyota Scranton has some good things going for it, but the service department needs a refresher course in top-notch customer service.
This was the best car buying experience ever! We highly recommend our sales person Victor Brewton! He provided us with excellent customer service and he kept us informed (even on his day off) while we were waiting for the arrival of our new Tundra. The process was quick and seamless. Thank you Victor and Toyota of Scranton!!!
A relief compared to other car dealerships , Joe Jr took great care of my wife and I . The receptionist Tara was extremely accommodating and helpful. My only complaints is no vending machines for after Dunkin Donuts closes and the amount of salesmen make ya feel uncomfortable, if ya walk in there are 3 standing by the doors on your way in (can I help you, can I help you ) even when they know you were there with another salesman it’s like vultures. Danny in service was amazing.
Toyota Of Scranton is a US Car Dealer based in Scranton, Pennsylvania. Toyota Of Scranton is located at 3400 N Main Ave, Scranton, PA 18508, USA.
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