Extremely small location. Limited cars available.
This is the worst experience I have ever had renting a car. After having a bad accident I had rented a car not to be stranded, which I had to return because I was going to get stuck since the first car was falling apart. I was lied to about my credit card being credited once my car insurance was going to pick up the bill. They do not have drop box for the key, I had to Waite 2 hours for them to open to return the car then had Nicole rant that she paid a babysitter to pick up a key I had. Not my problem she was not given the message. Lastly, I had to deal with a manage at another location who was very nice to help me because Nicole is unprofessional, rude and charged my credit card $137.- for gas when the car was returned with a full tank of gas. She was annoyed, she was not advised I was returning the key and charged my card to be spiteful. After thinking I was done I now see another charge for ez-pass when I have ez-pass and already paid the toll. Beware, once they have your credit card they keep charging in.
Very professional and clean cars.
Friendly staff with Good Customer Service
friendly staff and very knowledgeable. fifteen minute radius shuttle service was great. small lot, but no one was turned away because of a lack of available rentals. overall excellent experience. we would use them again.
Hertz is a US Car Rental based in Scranton, Pennsylvania. Hertz is located at 930 Wyoming Ave, Scranton, PA 18509, USA.
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