Firestone helped me immediately when I was in a bind. Tire pressure light went on for the second time after putting air in them. The day before Christmas Eve, I went to Jack Williams. I was dealing with a non-repairable tire with a screw in it. I needed to get a new tire before heading back to Lancaster. I was visiting family for Christmas. I was upset and distraught because I knew it had to be taken care of. It was a decent air leak. I called Firestone and they immediately, without hesitation, took me in when they were closing in an hour. I was treated royally. They made sure I was taken care of and had the tire on in no more then 15-20 minutes. I was really impressed with the attention to detail and customer service. I will go there anytime and will be going there in the future for any of my emergent needs.
Staff was hesitant to come ask my girlfriend and I if we needed help then once being helped out we were basically informed that the tires we had brought to be installed it was not allowed to be installed due to policy. Completely understandable, but then the sales associate just walked away. I was not given any other options, so I just left. Completely confused and unsure as to why I would ever want to go back there again.
Be careful what you leave in your car while they have it in the "garage." They seem to have sticky fingers in the back! Thank god we didn't book an appointment for tires, wouldn't want to give them the opportunity to shop from our vehicle again!
Other then the cons, the inside of the shop had a very modern layout, nice little waiting lounge for when your car was being worked on. Location is great, easy to find and parking wasn't challenging other then some light confusion with the garage bay door location.
Would not return here because I'm not sure exactly what services they offer, to be honest, I'm not even sure if they sell tires cause it wasn't even offered to me.
tried to say that we had bald tires on our car. We purchased the tires new less than a year ago from them. I brought the car in for a flat tire fix. Before we bought the car in we examined every tire on the car. THE CAR TIRES HAD LOTS OF THREAD. NEW TIRES. They also said the nail was so big on the tire that it split the tire and we had to get a new one. Plus another that had worn. We found the nail BEFORE we went up to get the tire fixed. The nail was in the THICK PART OF THE THREAD OF THE TIRE. NOT THE OUTTER EDGE. THEY CLAIMED WE HAD TO GET TWO NEW TIRES EVEN THOUGH WE HAD THE CAR INSPECTED A FEW MONTHS AGO. I DID A LOT OF BUSINESS WITH THEM .. NO MORE. RIP OFFS.
Everyone at this location is personable and knowledgeable. They treat your vehicle as if it were their own. I have consistently received great service at this location which is the reason I keep coming back.
Firestone Complete Auto Care is a US Car Repair based in Scranton, Pennsylvania. Firestone Complete Auto Care is located at 81 Viewmont Mall, Scranton, PA 18508, USA.
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